Returns & Refunds

Returns And Refunds Policy

When you buy from Foodmart platform, we want to make sure that you are satisfied with your purchase and experience a smooth order fulfillment process. If you need to return your purchase, get it exchanged, or refunded, we want to make sure that it is as easy as possible.

Our Refund Policy

Refund terms and conditions are set out as follows:

• Foodmart platform is unable to deliver the products within a reasonable time of 7-10 days from the date of order placement.
• Products are faulty on arrival and non-repairable.
• Products are lost in deliveries.
• Product is not repairable.
• Refunds for products purchased under a promotional offer will be based on the terms of the promotional price. Bundle offers or “Buy 1 Get 1 free” offers: In this case, the customer will have to return all the items in this offer.
• Refund settlement will take place once the returned product has been received back and a quality check has been completed. This procedure normally takes 4-5 days, followed by 3 business days to issue the refund. Please be aware that sometimes the refund will not show on your account until the next statement cycle is issued by your bank if the purchase involved a banking transaction.
• Foodmart will refund the delivery charge in full if the product received is faulty/damaged and the customer returns all products of the order at the same time. If you choose to keep some of the products, Foodmart will retain the balance of the delivery charge that applies to the products you keep.
• Please keep all items with their complete packaging and inside packaging intact if you intend to return any items within the conditions set out. No exchange or refund will be considered without it.
• 7-Day Money-Back Guarantee if you change your mind: The merchandise must be as new, in a re-sellable condition, and the consumables (cartridges, blank tapes, CDs, or DVDs) and accessories (cables, chargers, batteries, etc.) must still be sealed. Refunds can be granted upon Foodmart’s approval within 7 days after delivery. (Exceptions apply, see Electrical Returns.) However, the normal delivery or supplier delivery charge as well as card transaction charges will be deducted, along with any additional charges incurred by courier collection.

All orders will be refunded if the product is received faulty/damaged or within a 7-day period if the product is found to be faulty (Exceptions apply, see Electrical Returns). In such cases, the product must be returned with all correct manuals, packaging intact, and accessories that came with the product. If any of these are missing, the refund will not be processed.

After the 7-day window for refunds of faulty products, any product that becomes faulty will be subject to the manufacturer's warranty. Foodmart can assist in directing you to its partner for after-sales service with the supplier (where applicable).

Any product past the initial refund period and after the manufacturer’s warranty period will not be eligible for either refund or exchange.

Courier-Delivered Products

If the product was delivered to your home or office by a courier, we can arrange a courier collection for its return. Please make sure courier-collected products are well-packaged for their return journey—all outer packaging must be in the condition it was received in.

Supplier-Delivered and Large Products

Larger products or products delivered directly by one of our suppliers must be returned by contacting us at our <WhatsApp Number> or info@foodmart.sa. We will arrange for the supplier to contact you and schedule a suitable collection date.

How to Exchange or Replace a Product

If a replacement product is required, please contact our customer services team at <WhatsApp> or info@foodmart.sa, and they will respond based on the Terms & Conditions for replacement and/or faulty products.

Grocery Return

Charges and Getting Your Refund

• Charges will apply for items where the customer changes their mind after the product has been shipped.

Delivery Charges

• If you notify us of your intention to return all of your order within seven working days of receiving it due to faulty products, we will refund your delivery charge in full.
• If you return only some of the products, or all products but after the seven working day period, your delivery charge will not be refunded. Additional charges for collection may also apply.

Getting Your Refund (for Cash Returns)

• If a courier collects your returned product, your refund will be issued to the card you used for payment as per the next billing cycle, once Foodmart approves the return.
• You must return any free or discounted products purchased as part of a promotional offer. If the product does not fully comply with our policy, we reserve the right to charge a restocking fee.

Your Consumer Rights

Nothing in our returns policy affects your consumer rights.